Invent not only improves your chemical product development process, but your Technical Service department as well.  Competitive analyses, customer complaints, field trials and other Tech Service activities are handled without difficulty, in the same easy-to-use format as R&D projects.  

In some cases, Tech Service projects can be even more complicated than R&D projects, and in such cases Invent can play a powerful role in developing a solid analysis of technical problems.

For example, in particularly lengthy or disputed customer complaints, incoming information changes over time as new field reports and data are gathered.  Thus, as the root cause of a performance problem is investigated, the problem can be diagnosed differently over the several weeks or even months of the investigation.

Now, if a Project Notebook is started in Invent to track the investigation, all field reports, testing, data and other supporting information are held automatically in a chronological project history.  If the investigation drags out, having all historical information in a single place can be invaluable in analyzing a true root cause and ultimately determining a solution. 

In addition, Invent's automatic networking of specific Tech Service problems or questions across the lab can also alert other Tech Service personnel or researchers, who may aid with solutions or other experience. 

Overall, we strongly believe you'll find Invent as indispensable to performing outstanding Tech Service as you will to improving your Research & Development process.